GENERAL INFO

How to book your house

If you require any further information, you can contact us via email or telephone available on our website. Please do not hesitate to ask any questions as we can advise you further. Once you have made your choice you can send us an email.

A non-refundable deposit of 20% of the price of the booking is required. Deposit can be done via transfer.

 

GENERAL CONDITIONS

1. Knowledge of conditions set forth. When the client reserves and it is accepted by Living Siurana, it is understood that the client agrees with all the conditions herein. Living Siurana, on accepting the reservation, agrees to fulfill its obligations provided here.

2. Reservations. Received reservations will be confirmed once the client accepts the conditions. The reservation deposits will be of 20% of the total cost of the stay. The payment has to be done to our Accommodations Owners bank's account via transfer. Once the booking is paid, Living Siurana will send a confirmation of the reservation to the client via e-mail.

3. Payment of the balance due. The balance due has to be paid by cash on the day of the arrival.

4. Prices. Prices advertised in Living Siurana are expressed in € EUR (Euro), Tax included.

5. Reservation changes.  If the client wants to make any change in a reservation that has already been confirmed, he/she must inform Living Siurana by e-mail.

6. Cancellation of the reservation. Cancellations are Strict50% refund up until 1 week prior to arrival. The cancellation can be made by sending an email to Living Siurana. For a 50% refund of accommodation deposit, cancellation must be made seven full day prior to listing's local check in time ( or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time. 

If the guest cancels less than 7 days in advance, the nights not spent are not refunded. If the guest arrives and decides to leave early, the nights not spent are not refunded.

The customer has the right to cancel the reservation due to major events that must be proved.

 

7. House rules.

-Please respect the neighbours ( elderly people and children living in the same block) by not making too much noise in the stairs and no noise after 22.00. 

-Guest should leave the place clean as they found it at their arrival. Cleaning is "optional" and owners can do it, at a cost of 30€ to be deducted from the deposit.

-Time of check out: 12.00 pm. In some cases, 11.00 or earlier.

-Time of arrival before 21.00h. "Late check in" (after 22:30) can be charged.

8. Changes made by the company. Living Siurana reserves the right to cancel any reservation due to major events. In that case, Living Siurana will inform the client who will have the option to: 1) Demand a refund of the cost of the deposit of the reservation, 2) Choose another or our houses of apartments if available (any differences in costs will have to be paid by the client).

9. Modification. Living Siurana reserves the right, at its sole discretion, to modify the Site or to modify these Terms at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the Site after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site. 

10. Eligibility. The Site is intended solely for persons who are 18 or older. Any access to or use of the Site by anyone under 18 is expressly prohibited. By accessing or using the Site you represent and warrant that you are 18 or older. 

11. No Endorsement. Living Siurana does not endorse any Customer or any Accommodation. You understand that Verified Images are intended only to indicate a photographic representation of the Accommodation at the time the photograph was taken. Verified Images are therefore not an endorsement by Living Siurana of any Customer or any Accommodation. Customers and Accommodations are required by these Terms to provide accurate information, and although Living Siurana may undertake additional checks and processes designed to help verify or check the identities or backgrounds of users, we do not make any representations about, confirm, or endorse any Customers and Accommodations or the Customer’s and Accommodations purported identity or background. 

We are not responsible for any damage or harm resulting from the interactions between the Clients and the Accommodations .

By using the Site, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of the Accommodations or other third parties will be limited to a claim against the Accommodation's owner or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Living Siurana with respect to such actions or omissions.